SuperWise

Team Leadership | Sales Excellence | Empowered communication 
Presenting for Impact | Values Alignment Workshops
The Crux of Customer-Centricity | Stress Management | Co- Teaming 
The Passion | Adapting to Change | SuperWise

A program designed for developing supervisory skills.

The Program Design:

The program has been designed to help the participants in their transition from being a team member on equal terms with their peers to being team leader, often forced to take unpopular decisions.

The program will -

  • Initiate them into complexities of their new roles and provide them with the knowledge and skills to bridge the divide between their team and the management
  • Provide supervisors with necessary knowledge, skills, and behaviors to prepare new supervisors for their changing roles and responsibilities and increase their effectiveness.

Objectives

By the end of the program, the participants will be able to:

  • Identify with the organisations values and culture
  • Develop a positive attitude to learning new skills and take personal responsibility in adapting to the new role.
  • Learn about various leadership styles and identify their own.
  • Understand their new roles and responsibilities better.
  • Identify barriers to communication and communicate better.
  • Learn to apply core managerial skills to manage self and others.
  • Build and motivate teams, by effective feedback and appreciation.
  • Coaching team

Course Duration

A total of 8 Classroom sessions

  • 4 hrs for 5 days (20hrs).
  • followed by 2 three -hour sessions once a week (4hrs).

Plus: One 2-hour booster  session 6 weeks after completion of program, to handle residual issues that might arise when applying the skills at work, and to reinforce knowledge.

Methodology

  • Participative and inclusive experiential learning
  • Activity oriented, learner centric approach for structured experiences
  • Case studies
  • Behaviour modelling -Role Plays
  • Self-evaluation instruments
  • Video feed back and use of videos
  • Lecturettes
  • Coaching

Courseware: Handouts will be provided wherever necessary. Profiling tests, modelled on popular existing tools may be used.

Program Content

Understanding self and others

This session will focus on the role clarity and responsibilities of the supervisor, aligning with the organization vision and mission. By understanding ones strengths and weaknesses supervisors will learn to recognize their own personalities and behavioural profile – understand individual differences and dynamics of group interaction- how personalities help and hinder team successes: proactive response to change.

Leading from the front:

In this session the participants will gain an understanding of day–to-day concerns of supervision and the different styles of leadership. They use self-assessment tools to identify their own styles:

  • balancing tasks and people
  • Team maintenance

People Skills-Communication

This section is an introduction of the communication process. It will cover the effective communication-Verbal and non-verbal, questioning skills, listening skills, body language and meetings and group dynamics.

Resolving Conflicts

Conflict is a part of work life. The response to conflict and how it is managed is an important leadership skill. Participants will gain a better understanding of the nature of conflict in the workplace – attitudes, managing emotions, and conflict management strategies – investing in positive relationships.

Team work, Motivation and Appreciation

During this session, participants will learn to understand the roles played in teams, capitalize on team strengths, learn how to build rapport and influence, decision making, and understand what motivates people and how to appreciation can motivate, using feed back as a self improvement tool.

Self organization and Managing stress

The participants will learn how to effectively manage themselves_ balance their time and their work load, goal setting, learn the art of delegation and tracking and how to identify stress.

Coaching and Mentoring

Participants will understand the importance of personnel reaching optimal performance as early as possible.

Program flow

Half- Day sessions: 5

3 hour sessions: 2

3 hour session (optional): 1

Maximum quorum of 20

Half-Day 1: Understanding self and others

  • Personality and behavioural profiling
  • Roles and Responsibilities
  • Proactive response to change
  • Group dynamics

Half-Day 2: Leading from the front

  • Leadership and leadership styles
  • Identification of individual styles
  • Balancing style and people
  • Situational leadership and flexibility

Half-Day 3: People Skills-Communication

  • Understanding the importance of effective communication
  • A two way process
  • Active listening, questioning, authentic speaking
  • Verbal non – verbal communication
  • Body language
  • Barriers to communication
  • Delegation and monitoring
  • Communication assessment tools
  • Group dynamics

Half-Day 4: Resolving conflicts, Teamwork

  • Managing Attitudes and emotions
  • Conflict management strategies
  • Investing in relationships
  • Building effective teams
  • Leveraging team strengths
  • Decision- making
  • Enlarging the circle of influence

Half-Day 5: Motivation and Appreciation, Coaching and mentoring

  • Motivation strategies-appreciation
  • Coaching teammates to optimise performance
  • Mentoring new comers to get to optimal potential in the shortest time

3hrs session – Day6: Organizing self and managing stress

  • Time management
  • Recognizing stress in self and team
  • Strategies

3hrs session  – 2-3hrs session – Day 7: reflection on learning

  • Feed back
  • Scaffolding new approaches for success

OPTIONAL – 2-3hrs session – Day 8: reflection on learning

Feed back and case study from application of learning

Investment

5 sessions – Length: 4hrs @ SGD 700 / sessions

  • Investment: 3,500 SGD

2 sessions – Length: 2-3hrs @ SGD 400 / sessions

  • Investment: 800 SGD

Total INVESTMENT – BETWEEN SGD 4,300 TO SGD 4,700